Refund Policy

Return

We want you to be completely satisfied with your online purchase, therefore we offer returns within 14 days from the delivery date.

RETURN POLICY

We want you to be completely satisfied with your online purchase.

If for any reason you change your mind, you can return it to us within 14 days of receipt. We offer refunds, exchanges and store credit under the following conditions:

RETURN TERMS

Items must be returned in their original condition, unused, unaltered, unwashed and with tags still attached. If goods are returned despite these conditions, your return will be sent back to you at additional cost.

REFUND

Full price items are eligible for a full refund.

FULL PRICE

Full price items are eligible for refund, exchange or store credit.

PRODUCTS FOR SALE

Items on sale or purchased during a flash sale/promotional event are eligible for store credit or exchange only.

FINAL SALE

Items marked as "final sale - no return or exchange" cannot be returned. If goods are returned despite this policy, the goods will be sent back to you at additional cost.

PROMO CODE

Orders placed with a promo code that reduces the order value (excluding our 10% welcome offer) are only eligible for store credit or exchange.

SWIMWEAR

All swimwear must be tried on with underwear and the sanitary pad must remain in place and will not be accepted if removed or altered.

GIFT CARD

Gift cards cannot be returned.

RETURN SHIPMENT

We recommend that all items are tried on as soon as they are received to ensure that you can return the items within the return period.

The original shipping costs are non-refundable and the cost of returned items is the responsibility of the customer. xialile.com assumes no responsibility for non-delivery of a return. We encourage you to return your items by registered or trackable postal services, as returned packages remain the responsibility of the customer until received by xialile.com.

RETURN PROCESSING TIME

We strive to process refunds daily, but please be prepared that it may take up to 3 to 5 working days for your return to be processed. You will receive an email notification when our team has received your return and again when it has been processed.

DAMAGED GOODS

We sincerely apologize for any inconvenience caused by receiving a defective item. Please contact our customer service team at support@xialile.com with your order number and photos of the defect and we will work with you to resolve the issue as soon as possible.

NEED HELP?

  • support@xialile.com